We've all had to have tough conversations. Inspired by a recent HBR article by Joseph Grenny, Phil talks through how to best approach these conversations (and why it's best not to avoid them).
1. Get your motives right
2. Get your emotions right
3. Gather the facts
4. Get curious
Ian Hopkinson: And here's a word from Phil
Phil Richards: There is probably no one listening right now that hasn't had to have a tough conversation at some point. Often people avoid these situations like the plague. Joseph Grenny in a recent HBR article outlines four key things to do before having one of those tough conversations.
Number one, get your motives right, that is don't maintain the issue. Avoid being driven by what other people think, work out what you really want. For yourself, for the other person, for the relationship, and for the stakeholders.
Number two, get emotions right, change the story, change the emotions that's how it works the story triggers the perceptions, and that...